Privacy Policy & HIPAA Notice

Effective Date: February 3, 2026

Prata Health (“Prata Health,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information, including information protected under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect personal information you voluntarily provide, including:

Name
Email address
Phone number
Mailing address
Information submitted through contact forms, intake forms, scheduling requests, or communications

b. Health Information (Protected Health Information – PHI)

In the course of providing concierge nursing, health navigation, and related services, Prata Health may collect health-related information, including medical history, diagnoses, medications, care needs, and other information necessary to coordinate or support care.

When applicable, this information is considered Protected Health Information (PHI) under HIPAA and is handled in accordance with federal and state privacy laws.

c. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited and time spent on the site

This data is used for website analytics and performance improvement.

2. How We Use Your Information

We may use your information to:

Respond to inquiries and service requests
Provide concierge nursing, health navigation, and care coordination services
Communicate regarding care, scheduling, billing, or service updates
Maintain clinical, administrative, and operational records
Improve our website and service experience
Comply with legal, regulatory, and professional obligations

We do not sell or market your health information.

3. HIPAA Compliance & Use of PHI

Prata Health complies with applicable provisions of HIPAA and takes your health privacy seriously.

We may use or disclose PHI as permitted or required by law, including:

For treatment, care coordination, and health-related services
For payment, billing, and administrative operations
To comply with legal or regulatory requirements
With your written authorization, when required

We limit access to PHI to authorized personnel and contractors who require it to perform their duties and who are bound by confidentiality obligations.

4. Your HIPAA Rights

If your information qualifies as PHI under HIPAA, you have the right to:

Request access to your health records
Request corrections to inaccurate or incomplete information
Request restrictions on certain uses or disclosures
Request confidential communications
Receive an accounting of certain disclosures
Receive a copy of our full Notice of Privacy Practices, upon request

To exercise these rights, please contact us using the information below.

5. Sharing of Information

We may share information only when necessary and appropriate:

With trusted third-party service providers (such as secure form platforms or payment processors) who assist in operations and are required to protect confidentiality
As required by law, court order, or governmental authority
To protect the rights, safety, or property of our clients, staff, or organization

We do not share PHI for marketing purposes without proper authorization.

6. Data Security

Prata Health uses reasonable administrative, technical, and physical safeguards to protect personal and health information from unauthorized access, disclosure, or misuse.

While no electronic system can guarantee absolute security, we continuously work to maintain strong privacy and security standards.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve functionality and analyze usage. You may disable cookies in your browser settings, though some site features may be limited.

8. Third-Party Websites

Our website may include links to third-party sites. Prata Health is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies independently.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of those changes.

11. Contact Information

If you have questions about this Privacy Policy, HIPAA rights, or how your information is handled, please contact:

Prata Health
📧 Email: info@pratahealth.com
📞 Phone: 480.404.4737